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1. What makes a smart meter different from my old meter?
2. Are smart meters accurate?
3. How big is the smart meter, and where will it be located?
4. How is Alameda Municipal Power (AMP) paying for the smart meter installations?
5. What will Alameda Municipal Power (AMP) do with the old meters that are being replaced?
6. Will smart meters be installed on solar/net energy metering systems?

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1. How does the Alameda Green program work?
2. How does the electricity get to my house?
3. Do you install something at my home?
4. What is a renewable energy certificate?
5. Will my lights turn off when the wind isn't blowing?
6. What do I get out of it?
7. What are the program costs?
8. Why does Alameda Green cost more?
9. What if I change my mind?
10. How do I know my money is actually going towards renewable energy?
11. What if I wish to stop participating in Alameda Green?
12. Why should my business purchase Alameda Green?
13. Is Alameda Green eligible for Leadership in Energy and Environmental Design (LEED) points?

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1. Do you have any assistance programs to help me pay my electric bill?

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1. Will you check my credit before connecting service?
2. Why am I asked to pay a deposit?
3. When do I get my deposit back?

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1. What are the costs?
2. Will I be warned that my service will be disconnected?
3. I paid my bill - why was my power disconnected?
4. Why does my service remain off even though I have paid my bill?

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1. Will my income documents be returned to me?
2. Where can I get the benefit/award letter?
3. How current do my incomes/sources of money documents need to be?
4. How long will it take for my application to be processed?
5. How long will I receive the discounted rate?
6. What should I do if I no longer qualify for the discount?

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1. How much is your energy bill?
2. When do you use the most electricity?
3. Does your budget allow for a big ticket item like solar photovoltaic that may have a long payback?
4. Is your roof suitable for solar panels?
5. Do you have other reasons to install Solar that are less tied to economics?

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1. I think I may be experiencing an outage. Whom do I contact?

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1. How can I make payment arrangements?
2. Why do I still get notices after I make a payment arrangement?

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1. How do I submit my application and supporting documents?
2. Will my income documents be returned to me?
3. Where can I get the benefit/award letter?
4. How current do my incomes/sources of money documents need to be?
5. How long will it take for my application to be processed?

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1. What does a rate cover?
2. Why does Alameda Municipal Power (AMP) have a monthly customer charge?
3. Who sets the rates for my electric service?
4. How often are rates adjusted?
5. What does my utility bill actually pay for?
6. How do you calculate the charges on my bill?
7. When demand for electricity falls and sales decline, shouldn’t my rates also go down?
8. Why can’t the revenue from the short-term sale of renewable energy credits (RECs) and cap-and-trade allowances be used to lower bills?
9. Does Alameda Municipal Power (AMP) charge less if I use my appliances at night as opposed to during the day?

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1. Are smart meters safe? Have they been tested?
2. What are radio frequency (RF) waves?
3. How are people exposed to RF radiation?
4. What is the radio frequency of Alameda Municipal Power's (AMP) smart meters?
5. How does the radio frequency (RF) radiation emitted by smart meters compare to other electronic devices that emit RF?
6. How often do Alameda Municipal Power's (AMP) electric smart meters release radio frequency waves?
7. How do the radio frequency waves of AMP’s smart meters compare to the radio frequency waves of PG&E’s smart meters?
8. Is a person’s exposure to radio frequency waves impacted by how close he or she is to the meter?
9. Is the radio frequency level of Alameda Municipal Power's (AMP) smart meters approved by the Federal Communications Commission (FCC)?
10. Can smart meters cause illness?
11. Are smart meters a fire hazard?

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1. How will Alameda Municipal Power (AMP) keep my information secure?
2. Do you have an updated privacy policy covering the data collected from the meters?
3. What data is collected and stored by a customer’s smart meter?
4. Who will have access to customer information?
5. Will Alameda Municipal Power (AMP) sell my private information?
6. Will smart meters interfere with my other wireless devices?

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1. Will there be new website features?
2. How will Alameda Municipal Power (AMP) present smart meter readings?
3. Additional questions about AMP’s smart meters?

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1. Can I opt out of having a smart meter?
2. How do I opt out of having a smart meter installed?

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1. What types of renewable generation are supported by Alameda Municipal Power?
2. What are the benefits of installing a solar photovoltaic generating system?
3. Can I install a battery storage system with my solar system?
4. Is my property a good fit for solar?
5. Will my solar system generate all the power I need?
6. How big should my system be?
7. How much space will my system need?
8. How much will it cost?

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1. How can I obtain a Residence Verification / Credit Letter?
2. Why do you need my Social Security Number when setting up my account?

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1. How does the undergrounding process account for future impacts of sea-level rise?

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1. What other companies are involved with the undergrounding program?
2. Will there be a different trench for each utility?
3. Will the streets in my neighborhood have trench marks as a result of the trenching work?

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1. Is there any cost to property owners for the undergrounding of utility lines?
2. What is the cost for moving all utility lines underground in Alameda?
3. Can customers pay out of their own pockets to get their utility lines moved underground?

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1. What are transformers?
2. Where will Alameda Municipal Power locate the transformers? Will they be on my property?

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1. If my street is selected, how long does it take to underground the utility lines?

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1. Why was the program revised?
2. How are the next areas for undergrounding being selected?

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1. What is the utility underground district program?
2. What are the benefits of undergrounding?
3. Are there any drawbacks of undergrounding?