Unplanned outages can be caused by many things - storms, traffic accidents, damage to power lines, even metallic balloons caught in overhead wires. If your power goes out unexpectedly:

  • Check your circuit breakers or fuses. Your power could be out because a circuit has tripped or a fuse has blown. If so, simply reset the circuit breaker or replace the fuse, and your power should be restored.
  • Check if other houses or businesses in your street have lost power.
  • If you've checked your circuits or fuses and they are properly connected, call 510-748-3900 to report an outage.
  1. Report an Outage
  2. During an Outage
  3. Outage Update Information
  4. Be Prepared

Providing Information

The information you provide can also help to determine why the power went out. Specific information such as what you saw or heard when the power went out can be relayed to our troubleshooters to help them locate the source of the problem quickly.

When you call, you may be asked for the following information:

  • Your name, address and telephone number
  • The approximate time the power was interrupted
  • If the entire area is without power, or just your home
  • If you saw or heard anything unusual when the power went out
  • If you can see any power lines on the ground