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1. Will my income documents be returned to me?

We're not able to return your original documents, so please submit copies of any income/sources of money/benefit documentation with your application.

2. Where can I get the benefit/award letter?

Most agencies/programs have websites that you can use to verify and print your letter.

• Department of Veteran Affairs Department of Veteran Affairs
• Employment Development Department (EDD)
• My Benefits CalWorks/CalFresh
• Social Security

3. How current do my incomes/sources of money documents need to be?

The documents must include pay period dates covering a minimum of two consecutive months within the last two months. Benefit/award letters should indicate year of coverage. Outdated documents will not be accepted.

4. How long will it take for my application to be processed?

A completed application package is usually processes within 2 to 4 weeks of being received. After you've been enrolled, the Energy Assistance Program discount will be printed as a line item on your Alameda Municipal Power bill each month.

5. How long will I receive the discounted rate?

Customers must re-apply every two years. When it's time to re-apply, we'll mail you a recertification application, which will require current copies of income sources of money/benefit documentation. Seniors or those on permanent disability must re-apply every four years

6. What should I do if I no longer qualify for the discount?

If your income/sources of money or circumstances change and you no longer qualify, please notify us by mail or give us a call at 510-748-3900.