Frequently Asked Questions

Delinquent accounts subject to service disconnection for non-payment of bill must pay the entire outstanding balance (current and past due amount) along with a $45 field action charge and a deposit to avoid service disconnection. In the event service has already been discontinued, the same amount is required to restore service.

Your regular monthly bill gives you 23 days to pay. Five days after the due date, a 7-Day Notice is mailed. This serves as your final notice to pay. Whenever possible, you may also receive a courtesy call prior to service disconnection. Calls are made to the phone number on file. If you do not have one on file with us or need to update the existing one, please call our Customer Service Department at 510-748-3900.

Depending on how you made your payment, it may not have posted in our system on time. If your account is in danger of being disconnected, payment by phone with a representative or in person are the best options to avoid the inconvenience and additional fees that come with disconnection of service.

You may see a meter load card when this happens. This is a notice we leave on your door when any of the following occurs:

• In your absence we performed routine maintenance work on your meter resulting in a short interruption of your electric service.
• We unsealed your meter but the main disconnect (breaker/fuse) remains off for safety reasons. In order to restore service you will need to flip the breaker switch on the main electric panel.