We use available information from our own records to determine credit worthiness. We may require a deposit if our records indicate that you've had an unsatisfactory credit history with us.
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Residential customers whose service was shut off for non-payment may be required to pay a deposit. Residential customers with a bad payment history from a previous account will be required to pay a deposit to reestablish service. Commercial customers are required to pay a deposit to start service. If an active customer declares bankruptcy we will require a deposit to continue service.
After 12 consecutive months of on time payments your deposit will be applied to your account. If your account is closed before then, your deposit will be applied to the final bill, and any remaining credit will be refunded by mail in 4 to 5 weeks.