Location & Hours
Service Center & Lobby
2000 Grand Street (corner of Grand and Clement)
Alameda, CA 94501
Office Hours
- Monday, Tuesday, Thursday, Friday
8:30 a.m. to 5 p.m. - Wednesday
9:30 a.m. to 5 p.m.
Payment box in parking lot available 24/7.
Phone Availability
- To report an outage or electrical emergency: 510-748-3900
- Customer Service Representatives: 510-748-3900
- Monday, Tuesday, Thursday, Friday
8 a.m. to 5 p.m. - Wednesday
9:30 a.m. to 5 p.m.
- Automated Phone Service for Payments or Account Information: 510-748-3900
Other Important Phone Numbers
- Electric Service: 510-748-3900
- Fax Number: 510-748-3975
- Hearing Impaired: 510-522-7538
- Report Streetlight Outage: 510-747-7930 (Public Works Department)
Email