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COVID-19 Update - March 18, 2020

To help slow the spread of the virus and limit the risk of our own employees, many of our employees are being asked to work from home. Please be aware that our response times to your inquiries may be slower as a result.

AMP is taking additional precautions:

  • AMP has closed its Service Center at 2000 Grand Street to the public. We encourage individuals to try to conduct their business via email/phones or website.
  • For the fastest level of service, we strongly encourage you to access your account online at or by calling AMP’s automated phone service at 510-748-3900. Both services are available 24/7 for account inquiries and credit/debit card payments. You may also drop your payment in the payment box in AMP’s Service Center parking lot. Cash payments can be made at Mail Boxes Plus, 2532 Santa Clara Ave., Alameda. Learn more about your payment options, including auto-pay here.

Location & Hours

Service Center & Lobby

2000 Grand Street (corner of Grand and Clement)
Alameda, CA 94501

Office Hours

  • Monday, Tuesday, Thursday, Friday
    8:30 a.m. to 5 p.m.
  • Wednesday
    9:30 a.m. to 5 p.m.

Payment box in parking lot available 24/7.

Phone Availability

  • To report an outage or electrical emergency: 510-748-3900
    • Available 24/7
  • Customer Service Representatives: 510-748-3900
    • Monday, Tuesday, Thursday, Friday
      8 a.m. to 5 p.m.
    • Wednesday
      9:30 a.m. to 5 p.m.
  • Automated Phone Service for Payments or Account Information: 510-748-3900
    • Available 24/7

Other Important Phone Numbers

  • Electric Service: 510-748-3900
  • Fax Number: 510-748-3975
  • Hearing Impaired: 510-522-7538
  • Report Streetlight Outage: 510-747-7930 (Public Works Department)