Contact Us

Location & Hours

Service Center & Lobby

2000 Grand Street (corner of Grand and Clement)
Alameda, CA 94501

Office Hours

  • Monday, Tuesday, Thursday, Friday
    8:30 a.m. to 5 p.m.
  • Wednesday
    9:30 a.m. to 5 p.m.

Payment box in parking lot available 24/7.

Phone Availability

  • To report an outage or electrical emergency: 510-748-3900
    • Available 24/7
  • Customer Service Representatives: 510-748-3900
    • Monday, Tuesday, Thursday, Friday
      8 a.m. to 5 p.m.
    • Wednesday
      9:30 a.m. to 5 p.m.
  • Automated Phone Service for Payments or Account Information: 510-748-3900
    • Available 24/7

Other Important Phone Numbers

  • Electric Service: 510-748-3900
  • Fax Number: 510-748-3975
  • Hearing Impaired: 510-522-7538
  • Report Streetlight Outage: 510-747-7930 (Public Works Department)

Email