Contact Us

Location & Hours

Service Center & Lobby - Open Tuesdays and Thursdays

In July 2021, AMP reopened its lobby at AMP's Service Center at 2000 Grand St. for bill payments only on Tuesdays and Thursdays from 8:30 a.m.-5 p.m. Masks are mandatory for all customers per city of Alameda policy. One person at a time is allowed into the lobby.


For in-person consultations, please contact AMP's customer service team at (510) 748-3900.

Additional Payment Options

In addition to paying at the lobby, customers can pay in a variety of ways including:

  • Via drop box at the Service Center parking lot at 2000 Grand Street
  • Online at
  • By phone at (510) 748-3900
  • In person at Mail Boxes Plus. 2532 Santa Clara Avenue, Alameda, CA 94501. Cash or checks accepted for current payments only. 


Phone Availability

  • To report an outage or electrical emergency: 510-748-3900
    • Available 24/7
  • Customer Service Representatives: 510-748-3900
    • Mondays-Fridays, 8 a.m. to 5 p.m.
  • Automated Phone Service for Payments or Account Information: 510-748-3900
    • Available 24/7

Other Important Phone Numbers

  • Electric Service: 510-748-3900
  • Fax Number: 510-748-3975
  • Hearing Impaired: 510-522-7538
  • Report Streetlight Outage: 510-747-7930 (Public Works Department)