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April 4, 2013
Recent Survey Ranks AMP among Top in State in Customer Satisfaction
ALAMEDA, Calif. – Alameda Municipal Power (AMP) has received one of the top residential customer satisfaction ratings of electric utilities in the state, according to a recent survey conducted by RKS Research & Consulting. AMP’s overall customer satisfaction score of 88 percent surpassed the average “very satisfied” score of 64 percent received by investor-owned utilities and the average “very satisfied” score of 66 percent among municipal utilities.
“Best in the state reflects the spirit of customer satisfaction that saturates the entire organization,” said Public Utilities Board member John McCahan. “Thank you, Alameda, for acknowledging AMP’s commitment to providing safe and reliable service.”
RKS’s California Municipal Utilities Association (CMUA) Statewide Survey measures residential customer satisfaction with electric utility companies in California across a number of categories including utility image, trust, communication, rates, reliability, renewable energy and energy efficiency.
The surveying of customer segments is alternated each year, with residential customers surveyed in even years and commercial customers surveyed in odd years.
After the completion of the statewide survey in July 2012, AMP enlisted RKS to conduct an oversample survey in November 2012 among its own customers on specific performance measures. The results of AMP’s oversample were then compared by RKS against other California municipal utilities’ and investor-owned utilities’ surveys as a group in the CMUA Statewide Survey.