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June 21, 2017

AMP Warns Customers of Phone and Debit Card Scam

ALAMEDA, CA – Alameda Municipal Power (AMP) is warning customers of a phone scam involving the purchase of prepaid debit cards.

AMP has recently received reports that a caller is providing a phone number to customers as part of the scam. When customers call the number, they will hear a fake AMP recording and be asked to press a number to select an option. When they press any number, the recording goes to a voicemail that asks customers to provide their name and phone number.

The caller uses this information to contact customers by phone and ask them to pay their electricity bill via a prepaid debit card. Here are additional details about this scam:

  • The scam involves specific instructions to go to Office Max at the Alameda South Shore Center, buy a prepaid debit card, and then provide the card information to the caller.
  • The phone number the caller is providing to customers is 1-800-396-7024. This is not an AMP phone number.

If you get a call demanding immediate payment on your account, be suspicious. AMP will never ask for credit card or debit card numbers and only provides courtesy calls to accounts that are already delinquent. If you have any doubts, don’t give out any information. Please hang up and call an AMP customer service representative at 510-748-3900.

If you suspect you have become a victim of this scam, AMP recommends that you immediately call your credit card company to cancel your card and call Alameda Police Department to file a report. Alameda Police can be reached at 337-8340. Find more information on utility scams.

About AMP

Alameda Municipal Power (AMP) is a department of the city of Alameda that has served residents and businesses for 132 years. AMP provides power to more than 34,000 customers at rates that average 17 percent below neighboring communities.


Kathleen Haley
Senior Communications Specialist
Alameda Municipal Power
2000 Grand Street
Alameda, CA 94501
Office Phone: 510-814-6430