Beware of Payment Scams

If you receive a call, an in-person visit or an email from anyone demanding immediate payment on your AMP electric account, be more than suspicious. AMP will never ask for credit card or debit card numbers and only provides courtesy calls to accounts that are already delinquent. If you have any doubts, don’t give out any information. Please hang up and call an AMP Customer Service Representative at 510-748-3900.

Common scams involve someone imprersonating a utility representative (either on the phone or in person) claiming that an electric account is past due and will be disconnected. The individual goes on to provide payment instructions via Green Dot MoneyPaks or NetSpend prepaid debit cards. These cards, and others like them, are a good signal that a scam is underway.

If you suspect you have become a victim of a scam, AMP recommends that you immediately call the Alameda Police Department to file a report. Alameda Police can be reached at 510-337-8340.

Photo IDs and Logos

• AMP employees always carry photo identification cards. If the ID is not visible and you don’t see any other AMP logo, ask the individual to show you their badge.
• All AMP vehicles are marked with the AMP name and logo. If you are approached by someone claiming to be from AMP, check to see if their vehicle is clearly marked and/or ask for ID.
• Verification is easy. If you have any doubts or concerns that a visitor or caller represents AMP, call AMP at 510-748-3900 to check on the individual and their task.
• Never provide unsolicited callers or visitors with credit card numbers or any other information that may compromise your financial security.