Dispute Process

After review, if a Customer and Alameda Municipal Power fail to agree on the amount of the Bill and, upon review, Alameda Municipal Power has determined to its satisfaction that the Bill is correct, Alameda Municipal Power will notify the Customer that it has completed its investigation and review and disclose its findings.

Any subsequent Bills not in dispute, rendered prior to the settlement of the disputed Bill, will be due and payable in accordance with these Rules and Regulations.

The Customer may take the following steps to dispute the Bill.