Sunday, 05 February 2012
Call (510) 748-3900 for Customer Service 24/7
Login
Contact Us
Newsroom
Home
Customer Service
Start or Stop Service
Login or Sign Up
Payment Options
Reading Your Bill
Residential
Commercial
Financial Assistance
Your Rates
Give Feedback
Customer Service FAQ
Feedback Admin
Save Energy
Measure It
Home Energy Calculator
Request an Energy Audit
Kill a Watt Monitor Program
Save Energy at Home
Commercial Savings
Power
Safety First
Power Portfolio
Operations
Renewable Power
Geothermal Energy
Hydroelectric
Landfill Gas
Wind Power
Solar Energy
Power Glossary
Undergrounding
Solar Rebates
Outages
Unplanned Outage Tips
Prepare for an Outage
Resources
Business Center
Rate Schedules
AMP TV
Electric Vehicles
Energy Fun for Kids
Rules & Regs
Community
Public Benefits
AUSD Audit
School Programs
Civic Projects
Green Powerstar
About Us
Contact Us
Newsroom
The Flash Newsletter
Public Utilities Board
PUB Meeting Materials
History
Financial Reports
CAFR 2011
CAFR 2010
CAFR 2009
CAFR 2008
CAFR 2007
Alameda Municipal Power Rules & Regulations
I. Introduction
A. General Statement
B. Availability of Records
C. Performance Guarantee
D. Definitions
II. Conditions and Characteristics of Service
A. General
B. Electric Service
C. Telecommunications Service
III. Application and Agreement for Service
A. Minimum Age
B. Application for Electric Service
C. Electric Service Agreements
D. Application for Telephone Service at Alameda Point
E. Application for T-1 Service at Alameda Point
F. Telephone and T-1 Service Agreements
IV. Deposits
A. Deposit Requirements
B. Deposit Amounts
C. Payment of Deposits
V. Rendering of Bills
A. Calculation of Bills
B. Discounts and Incentives
C. Mailing of Bills
VI. Payment of Bills
A. When Bills are Due
B. Late Charges
C. Disconnect Notice Charge
D. Disconnect / Restore Charge
E. Restoration of Telecom Service
F. Methods of Payment
G. Application of Partial Payments
H. Budget Billing Plan for Electric Service
VII. Incorrect Bills and Adjustments
A. Over-Billings
B. Under-Billings
C. Closed Accounts
D. Meter Inaccuracy
VIII. Service Discontinuance & Restoration
A. Reasons for Service Discontinuance
B. Restrictions on Service Discontinuance
C. Additional Restrictions
D. Prior Notice Excused
E. Restoration of Service
F. Third Party Notification
G. Bankruptcy
IX. Disputes
A. Correctness of Billing
B. Bill Review Process
C. Dispute Process
D. Termination Dispute Process
X. Electric Service Operating Policies
A. Applicable Codes and Standards
B. Service Facilities
C. Allowable Motor Starting Currents
D. Customer-Owned Generators
E. Customer-Owned Parallel Generation
F. Redundant Service
G. Service Entrance Limitations
H. Service Voltage and Frequency
I. Power Quality
J. Customer Responsibility
K. Service Installations
L. Primary Voltage Installations
M. Meter Facilities
N. Line Extensions
O. Replacement of Overhead Facilities
P. Replacement of Existing Facilities
Q. Street Lighting
XI. Telephone & T1 Operating Policies
A. Applicable Codes and Requirements
B. Service Facilities
C. Unauthorized Service
D. Requested Disconnections
E. Quality of Service
F. Customer Interference
G. Connection - Existing Customers
H. Connection - New Homes and Commercial
XII. Schedule of Fees
A. General Service Charges
B. Electric Service Charges
C. Telephone and T-1 Service Charges
D. Fiber Optics Service Charges
E. Discounts and Waivers
Appendix
A. Calculating a Residential Bill
B. Calculating a Small Commercial Bill
C. Calculating a Medium Commercial Bill
Additional Discontinuance Restrictions
Call (510) 748-3900 for Customer Service 24/7
Privacy Policy
Copyright © 2002-12 Alameda Municipal Power