If You Need Financial Assistance....
If you are having trouble paying your bill, don't wait! We have a number of options for our customers who are having trouble paying their utility bills. These programs help AMP meet state-mandated expenditures of “Public Purpose” funds.
- Project EASE and the Energy Assistance Program
-
Help in Times of Need
Energy Assistance Program (EAP)
The Energy Assistance Program provides ongoing assistance to qualifying low-income customers. The main objectives of the program are to reduce the customer’s energy use and provide bill assistance by applying a 25% discount to the customer’s monthly electric bill. Program highlights may include:
- A free energy audit and recommendations
- The installation of up to four compact fluorescent bulbs at no cost
- The replacement of older, inefficient refrigerators meeting certain criteria at no cost (If the household is a rental unit, a contribution from the landlord is required.)
- Weatherization for homes with electric heat.
The EAP is administered by Alameda Muncipal Power, who determines eligibility. For more information, please call AMP Customer Service at (510) 748-3900.
Project EASE (Energy Assistance through Supportive Efforts)
Project EASE provides short-term emergency assistance to residential customers who are financially unable to pay their electrical bills and who have no alternative source of assistance. The program is intended to help after all other resources have been expended.
Project EASE is funded by voluntary customer contributions and an annual contribution from AMP. The maximum disbursement for each customer or household is $200 within a 3-year period. Again, AMP administers this program and is also in charge of determining eligibility. For more information, please call AMP Customer Service at (510) 748-3900.
- Medical Discount Program
-
The Medical Discount Program
The 10% medical discount (not including State and Local taxes) is offered to reduce the impact of higher electricity costs resulting from operating critical health maintenance equipment.
Requirements
- Service address must be the applicant's year round primary residence
- Applicant must be dependent upon a life-support device or a paraplegic, hemiplegic, or quadriplegic, a multiple sclerosis patient or a scleroderma patient requiring additional space heating or air conditioning.
- Customer’s participating in the energy assistance program (EAP) are not eligible for the medical discount
- Other medical conditions may be eligible and will be reviewed on an individual basis.
Submit the Application
Completed medical application must be submitted with a dated letter from the occupant's doctor (on their letterhead) stating the patient's name, disability and need for special life-support or health maintenance equipment.
Download the Medical Discount Form - Balance Payment Program
-
Budget Payment Program (Residential Customers Only)
Under this program we calculate your average billing over the last 12 months and set up a fixed monthly payment (also known as budget amount). If there are major changes in the usage on the account, we may perform an adjustment to the payment amount.
This program is recommended for those using electricity for heat in their homes and for those on fixed incomes.
To qualify for enrollment in this program you must have been living at your current address for at least 6 months and your account must be not be past due.
- Third Party Notification
-
Third Party Notification
In an effort to provide the very best service, Alameda Municipal Power offers a "Third-Party Notification Program." It is designed to help seniors, the disabled, or anyone who depends upon uninterrupted electric service.
Third-party notification provides that if your electric service is in danger of imminent disconnection due to non-payment, an AMP representative will contact a third party of your choice who can notify you or provide assistance.
The program ensures that we will provide sufficient notification before service is stopped. Also, it may save you the in convenience of temporary service loss and reconnection charges.The third party assumes no liability for payment of your bills by participating in this program.
Download the Application or call Customer Service at the number below (8-5 Mon-Fri) to have an application mailed to you.